Refund & Cancellation Policy

REFUND POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at jessica.clark@theamethystbrow.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at jessica.clark@theamethystbrow.com and send your item to: 3704 W 6th Street, Fort Worth, TX, 76107, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and the gift giver will find out about your return.

Shipping

To return your product, you should mail your product to: 3704 W 6th Street, Fort Worth, TX, 76107, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

CANCELLATION POLICY

Deposits are required to book all services and are non-refundable. Deposits can only be moved twice to reschedule. If you need to reschedule a third time, the deposit is lost and another deposit will be required to book another service. Deposits can only be moved/rescheduled at least 24hrs in advance.

Cancel or reschedule your appointment at least 24 hours in advance so that we may have the opportunity to reschedule another client. Deposits are non­refundable in either case but you will not have any additional fees if an appointment is canceled or rescheduled at least 24 hours in advance.

If you have a fever, are not feeling well, been exposed to COVID-19, waiting on COVID-19 test results, have tested positive for COVID-19, please reschedule immediately.

Cancellations & reschedules that occur on the day of your appointment (or less than 24 hours to your appointment) will be charged a fee of 50% of the remaining balance for scheduled services.

Clients that fail to show or miss the appointment will be charged a “No Show” fee, which is 100% of the remaining balance for scheduled service(s).

 

Cancellation and “No Show” fees will be charged to the credit card on file. Once this charge is completed, you may then schedule a new appointment. If the card declines, you will not be able to re-book until all fees are paid.

Late Policy

More than 14 minutes late is an automatic cancelation. All services are precisely timed to fit all clients in at their scheduled times. If you are more than 14 minutes late for an appointment, the deposit is lost but no additional fees will be charged.

By having a card on file and reading and understanding the policy, you are giving The Amethyst Apothecary & Spa permission to charge your card in the event of a cancellation and/or a no-show. As well as agreeing to forego your deposit as after it is paid, it is non-refundable.

Thank you for your understanding. I appreciate your business and time and look forward to seeing you soon!